Cancellation Policy

Right of cancellation

You can cancel your contract within 14 days without giving reasons in writing (e.g. by letter, fax, email) or by returning the item, if the item has been sent to you before the end of the deadline. The period begins upon receipt of this notification in writing, but not before the goods have reached the consignee (for recurring deliveries of similar goods, not before receipt of the first partial delivery) and nor before we have fulfilled our obligations to provide information as defined in Article 246 § 2 in conjunction with § 1 paragraphs 1 and 2 of the EGBGB (Introductory Law to the German Civil Code) and our obligations under § 312g paragraph 1 sentence 1 of the BGB (German Civil Code) in conjunction with Article 246 § 3 of the EGBGB. The timely sending of the cancellation satisfies the adherence to the time limit for cancellation.

The cancellation or returned product should be addressed to:

René Kriegbaum
Hacketäuerstr. 55
D-42651 Solingen
e-Mail: info@renekriegbaum.de

Consequences of cancellation

In the event of an effective cancellation, the services received by both parties should be returned and any benefits derived from the services (e.g. interest) handed over. In the event that you are unable to return the goods received and the derived profits (e.g. benefits) in whole or in part or only in a deteriorated state, you are obliged to compensate us for any depreciation in value, if applicable. For the deterioration and derived benefits, you only need pay compensation if the benefits or deterioration result from handling of the item that exceeds the test of the properties and functioning of the goods. "Testing the properties and functioning" refers to the testing and evaluation of the respective goods as is possible and usual in a shop. Goods that can be consigned by parcel shipment may be returned at our risk.

You must bear the shipping costs when the delivered goods correspond to those that have been ordered and when the price of the returned goods does not exceed 40 euros or when, in the case of a higher price, you have not yet, at the time of the withdrawal, provided compensation or a contractually agreed partial payment. Otherwise the return will be free of charge for you. Arrangements will be made to collect any articles which cannot be packaged for shipment. Obligations to reimburse payments must be fulfilled within 30 days. This period shall commence for you upon sending your cancellation notice or the item, and for us upon receipt thereof.

End of the right of cancellation

The right of cancellation does not apply to delivery of goods that are produced according to customer specifications or clearly tailored to personal requirements.



Special instructions for returning the goods

When returning the goods, I would ask that you only use the CIT service that we recommend otherwise the product will only be insured up to €500. The legislation states that you are not required to pay the cost of returning the goods. If you are not satisfied with the watch, and wish to return it, I would be grateful if you would call me on +49 (0)212 400158 to arrange an appointment to collect it. I will then make the necessary arrangements. The CIT service will collect the item from you. You can of course also return the goods in person. If you wish to send the item back to us in a prepaid package, please retain the certificate of posting. We will refund the cost of postage in advance upon request. Please avoid damaging and soiling the item. Please return the product in the original packaging if possible, with all accessories and packing material. If necessary, use protective outer packaging. If you no longer have the original packaging, please provide a suitable package to adequately protect the item from damage during transit.

Please note that the return procedures referred to above not preconditions for the effective execution of the right of cancellation.

General Terms and Conditions

The order is binding. The purchase contract is deemed concluded when a written order confirmation is sent to the customer within 2 weeks (or the order form is signed by the buyer) or at the latest upon shipment of the product to you

Payment and delivery

The goods shall remain the property of René Kriegbaum until full payment has been received. Upon receipt of the invoice by the buyer, a deposit of € 1,200 must be paid within 14 days for the goods.

Upon receipt of the advance payment, the watch will be finished according to the buyer's specifications as stated in the order. After the watch has been completed (depending on order volumes, approx. 4 to 5 months, subject to timely delivery, insofar as responsibility for non-delivery does not lie with the seller), the buyer will receive a message with request for payment of the outstanding balance 14 days in advance. The watch will be shipped (pick-up is also available) once the balance is received. Delivery to the buyer in Germany is free of shipping charges and carried out by a CIT company.
With an export shipment there are shipping (CIT) and handling fees are charged:
€ 150 € for the States of the European Union (Benelux 100 €; Cyprus 190 €)
€ 235 for European countries outside the European Union (except Eastern Europe and Turkey; here are € 310 applicable)
€ 275 to North America
€ 355 for Central and South America
€ 315 in the Arab countries, to Australia and New Zealand
€ 340 to Asia
€ 315 for North Africa
€ 355 for South Africa
Furthermore, the foreign customer country-specific duties and taxes will be charged. These fees depend on the charges and tax rates valid in each country and may be obtained from the appropriate state authorities. The bill on these charges the customer will receive from the logistics companies and have to be paid by the customer in accordance with the relevant requirements. Furthermore, any bank and conversion fees for foreign currencies have to be paid by the customer. These fees can be obtained from your bank.
The buyer is obliged to report any change of address prior to the end of the contract (for payment and delivery of goods). If the buyer cannot be reached due to failure to notify a change of address, and a parcel is therefore undeliverable, the buyer may be liable for any incidental costs, such as additional administration or delivery charges.
If the buyer falls behind with the payment of the purchase price (deposit or balance), the seller shall be entitled, after giving notice and the lapse of the period specified in the notice (at least 1 month) to rescind the contract and sell the goods elsewhere, without the buyer having the right to claim compensation from the seller. Furthermore, the seller can, if no separate sale is possible within two months of the notice period, demand compensation from the buyer for the loss of 10% of the deposit (in case of default on the advance payment) or 10% of the remaining amount (in case of default on the balance), unless the buyer can prove that the damage or depreciation either has not taken place at all or is substantially lower than the sum claimed.

Data protection

René Kriegbaum ensures that the regulations regarding data protection are complied with and that any customer data collected will only be disclosed to third parties with the express consent of the customer.

Place of performance

The place of performance is the domicile of the seller.
German law applies even when the goods are sold abroad.

Warranty

The statutory warranty is 2 years.

Disclaimer

With the exception of liability for injury to life, limb or health - also for my agents - we shall only be liable for damages if these are due to wilfulness and gross negligence.

Last updated: 16/10/2017