Cancellation Policy

Right of cancellation

You have the right to cancel this contract within fourteen days without specifying any reasons. The period for cancellation is fourteen days from the day that you or any third party authorised by you other than the carrier, have or has accepted delivery of the final item(s) of your order. To exercise your right of revocation, you must contact us (René Kriegbaum, Hacketäuerstr. 55, D-42651 Solingen,>Tel.: +49 (212) 400158, e-mail: by means of a clear declaration (e.g. a letter, fax or e-mail sent by post) of your decision to revoke this agreement. You may use the attached sample cancellation form, but it is not obligatory. In order to comply with the revocation period, you simply need to send us notice that you are exercising your right of revocation before the cancellation period has expired.

Consequences of cancellation

If you choose to withdraw from this contract, we shall refund all payments we have received from you without delay, including shipping costs (except for additional costs arising in the event of selecting a method of shipping different from the most cost-efficient standard delivery offered by us), no later than fourteen days from the date on which we have received the notice of withdrawal from this contract. The refund shall be issued to the same payment method that you provided for the original transaction, unless otherwise explicitly agreed with you; under no circumstances shall you be charged fees to process this refund. We may withhold the money for refund until the items have been returned to us, or until you have provided evidence that you have shipped the goods, whichever is earlier. You must send back or hand over the goods to us without delay, no later than fourteen days from the day on which you notified us about withdrawing from this contract. The deadline is met if you send the items back before the period of fourteen days has expired. We bear the direct cost of returning the goods. You must only compensate any loss to value of the goods if this loss of value is due to handling unnecessary for the examination of the nature, characteristics and functioning of the goods.

No right of revocation

exists according to § 312g BGB - unless the parties have agreed otherwise - for contracts for the delivery of goods which are not prefabricated and for the production of which an individual choice or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

Sample cancellation form download

Special instructions for returning the goods

Please note that the following return procedures are not preconditions for the effective execution of the right of cancellation.

When returning the goods, I would ask that you only use the CIT service that we recommend otherwise the product will not be insured. We bear the immediate costs of returning the goods. If you are not satisfied with the watch, and wish to return it, I would be grateful if you would call me on +49 (0)212 400158 to arrange an appointment to collect it. I will then make the necessary arrangements. The CIT service will collect the item from you. You can of course also return the goods in person. If you wish to send the item back to us in a prepaid package, please retain the certificate of posting. We will refund the cost of postage in advance upon request. Please avoid damaging and soiling the item. Please return the product in the original packaging if possible, with all accessories and packing material. If necessary, use protective outer packaging. If you no longer have the original packaging, please provide a suitable package to adequately protect the item from damage during transit.

General Terms and Conditions

The order is binding. The purchase contract is deemed concluded when a written order confirmation is sent to the customer within 2 weeks (or the order form is signed by the buyer) or at the latest upon shipment of the product to you.

Payment and delivery

The goods shall remain the property of René Kriegbaum until full payment has been received. Upon receipt of the invoice by the buyer, a deposit of € 1,200 must be paid within 14 days for the goods.

Upon receipt of the advance payment, the watch will be finished according to the buyer's specifications as stated in the order. After the watch has been completed (depending on order volumes, approx. 4 to 5 months, subject to timely delivery, insofar as responsibility for non-delivery does not lie with the seller), the buyer will receive a message with request for payment of the outstanding balance 14 days in advance. The watch will be shipped (pick-up is also available) once the balance is received. Delivery to the buyer in Germany is free of shipping charges and carried out by a CIT company.
With an export shipment there are shipping (CIT) and handling fees are charged:
€ 150 € for the States of the European Union (Benelux 100 €; Cyprus 190 €)
€ 235 for European countries outside the European Union (except Eastern Europe and Turkey; here are € 310 applicable)
€ 275 to North America
€ 355 for Central and South America
€ 315 in the Arab countries, to Australia and New Zealand
€ 340 to Asia
€ 315 for North Africa
€ 355 for South Africa
Furthermore, the foreign customer country-specific duties and taxes will be charged. These fees depend on the charges and tax rates valid in each country and may be obtained from the appropriate state authorities. The bill on these charges the customer will receive from the logistics companies and have to be paid by the customer in accordance with the relevant requirements. Furthermore, any bank and conversion fees for foreign currencies have to be paid by the customer. These fees can be obtained from your bank.
The buyer is obliged to report any change of address prior to the end of the contract (for payment and delivery of goods). If the buyer cannot be reached due to failure to notify a change of address, and a parcel is therefore undeliverable, the buyer may be liable for any incidental costs, such as additional administration or delivery charges.
If the buyer falls behind with the payment of the purchase price (deposit or balance), the seller shall be entitled, after giving notice and the lapse of the period specified in the notice (at least 1 month) to rescind the contract and sell the goods elsewhere, without the buyer having the right to claim compensation from the seller. Furthermore, the seller can, if no separate sale is possible within two months of the notice period, demand compensation from the buyer for the loss of 10% of the deposit (in case of default on the advance payment) or 10% of the remaining amount (in case of default on the balance), unless the buyer can prove that the damage or depreciation either has not taken place at all or is substantially lower than the sum claimed.

Data protection

René Kriegbaum ensures that the regulations regarding data protection are complied with.

Place of performance

The place of performance is the domicile of the seller.
German law applies even when the goods are sold abroad.


The warranty lasts for 2 years. The statutory warranty rights of the German Civil Code apply.


With the exception of liability for injury to life, limb, health or essential contractual obligations- also for my agents - we shall only be liable for damages if these are due to wilfulness and gross negligence.

Last updated: 19/6/2018